CONTACT

For all enquires, including press please email INFO@AKILIA.CO.UK

RETURNS / EXCHANGES 

Our overall policy is that all sales are final,

Please review your order carefully before making your purchase. We thoroughly quality check the product to make sure the order is correct, but if items appear defected or you have received the wrong order, please email info@akilia.co.uk with your order number, within 7 days of receiving the item. Please note it can take up to 5 days to hear back from our customer service team & we do not operate on weekends.

Returns or exchanges are only accepted, under extreme circumstances. Items should be returned back to us in brand new condition, with packaging and original box included. If it is visible that the item has already been worn or used then we will not offer a refund. Exchanges are only currently available for UK orders.

For international customers, please note that we are not responsible for any custom charges. This must be paid for by the customer. If the parcel is returned to us we will refund you for the item only, not the shipping fee.

Thank you for understanding and we hope to give you the best possible experience with love AKILIA.